Terms of Service
Last updated: May 4 2026
0. Who we are
AI Doctor Ben is operated by Qudos Hub Ltd, a company registered in England and Wales with company number 16784632 and registered office at 20 Wenlock Road, London, N1 7GU, United Kingdom.
1. Agreement to Terms
By accessing or using AI Doctor Ben (the “Service”), you agree to be bound by these Terms of Service. If you do not agree, please do not use our Service.
The Service may be accessed by users in different countries. Certain features, subscriptions, or offers may not be available in all locations, and some rights described in these Terms may apply differently depending on where you live.
2. Service Description
AI Doctor Ben provides AI-powered health information analysis. Our Service includes:
- Health question analysis from multiple medical perspectives
- Document analysis (OCR and AI interpretation)
- Secure, device-isolated health record storage
- Health tracking and timeline features
3. Medical Disclaimer
Important: AI Doctor Ben is NOT a medical service and does NOT provide medical advice, diagnosis, or treatment. The information provided is for educational medical insights and general informational purposes only.
- Always consult qualified healthcare professionals for medical decisions
- Do not delay seeking medical care based on information from this Service
- In case of emergency, contact emergency services immediately
- AI-generated content may contain errors or inaccuracies
The Service does not replace consultation with a doctor or other qualified healthcare professional in any jurisdiction.
The Service may generate personalised insights based on your inputs and health records, but these insights are informational only and are not a substitute for advice from a doctor or other qualified healthcare professional. They may not take account of all of your medical history, medications, or risk factors, and may not be appropriate for your specific circumstances or location.
4. User Responsibilities
You agree to:
- Provide accurate account information
- Maintain the security of your account credentials
- Use the Service only for lawful purposes
- Not attempt to circumvent security measures
- Not share your account with others
- Be at least 18 years old to use the Service
5. Subscription and Payments
5.1 Subscription Plans
Access to certain features requires a paid subscription. Subscription fees are charged in advance on a recurring basis.
5.2 Billing
Subscriptions automatically renew unless cancelled. You may cancel at any time through your account settings.
5.3 Refunds
Refund requests are handled on a case-by-case basis. Contact support within 14 days of purchase for refund consideration.
6. Intellectual Property
The Service, including its design, features, and content, is owned by AI Doctor Ben and protected by intellectual property laws.
You retain ownership of your health data and documents. By using the Service, you grant us a limited license to process your queries for the purpose of providing the Service.
7. Privacy
Your use of the Service is also governed by our Privacy Policy. Please review it to understand how we collect and use your information.
8. Limitation of Liability
To the maximum extent permitted by law:
- The Service is provided “AS IS” without warranties of any kind
- We are not liable for any health decisions made based on Service information
- We are not liable for indirect, incidental, or consequential damages
Our total liability for all claims arising out of or in connection with the Service shall not exceed the total subscription fees paid by you to us in the 12 months immediately before the event giving rise to the claim.
9. Termination
We may suspend or terminate your access to the Service at our discretion, including for violation of these Terms. Upon termination, your right to use the Service ceases immediately. Your locally stored health data remains on your device.
10. Changes to Terms
These Terms may be updated periodically as we introduce new features and services. We will notify you of material changes via email or in-app notification. Your continued use of AI Doctor Ben after changes are posted constitutes acceptance of the updated Terms.
We encourage you to review these Terms periodically. The “Last Updated” date at the top of this page indicates when the Terms were most recently revised.
11. Governing Law and where you may bring claims
These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them are governed by the laws of England and Wales.
If you live in the UK or EEA, you may also be entitled to bring claims in the courts of your country of residence under mandatory local consumer-protection law. Nothing in these Terms affects any non-excludable rights you have under that law.
12. Contact Us
For questions about these Terms, contact us at: