Frequently Asked Questions

Everything you need to know about AI Doctor Ben, your AI-powered health analysis platform.

About AI Doctor Ben

Is there a ChatGPT doctor?

No. Although Chat GPT is one of our AI in our panel of AI's, it is not currently a doctor. If you go direct to Chat GPT away from us, it is not private, whereas if you access Chat GPT as one of our AI, you get no only that service, but we built extra layers of redaction of personal data as standard, (RedactUs). Classic standalone Chat GPT does have its Health section for the US and may well become very good as it progresses, again right now, not so, this is why it is just one of the AI we use, even for our US members. We do aim to include all that is good about AI in due course. Where Chat GPT naturally struggles is with large amounts of unstructured health data, so we have other more capable models to assist you automatically.

Does HIPAA apply to AI Doctor Ben?

No. AI Doctor Ben is a direct‑to‑consumer app, not a hospital, health plan, or insurance company, and we do not act as a contractor to them, so HIPAA does not directly apply to us in the same way it applies to your doctor’s clinic. HIPAA covers US healthcare providers, health plans, healthcare clearing houses, and the companies that handle Protected Health Information on their behalf (business associates). AI Doctor Ben does not act as a provider or a business associate, so we are not a HIPAA covered entity. Instead, we are governed by general US consumer, privacy, and security laws, and we voluntarily adopt strong privacy and security controls to protect your data. Your health records and PDFs stay in a private vault on your device wherever possible, we minimise what is stored on our servers, and we redact identifiers before sending questions to external AI models. If we ever change direction and partner with US healthcare organisations in a way that brings us under HIPAA, we will revisit this and let members know.

What is AI Doctor Ben?

AI Doctor Ben is a private AI health companion that helps you understand your own lab results, symptoms, and health history using multiple health perspectives.

It analyzes your symptoms, lab results, and medical documents using advanced AI to deliver holistic health guidance from 12+ medical viewpoints including Conventional Medicine, Functional Medicine, Ayurveda, Traditional Chinese Medicine, and more.

How is AI Doctor Ben different from other health apps?

Most health apps give you one generic opinion, while AI Doctor Ben shows you several perspectives side-by-side so you can see different ways of interpreting the same information.

At $15/month (6x cheaper than competitors like K Health at $99/mo), it provides multi-perspective analysis with complete privacy through device-isolated storage. Your health data never leaves your device.

Does AI Doctor Ben replace my doctor?

No. AI Doctor Ben does not diagnose, treat, prescribe, or replace your healthcare professionals; it is an educational tool only.

It helps you prepare for doctor appointments by providing AI analysis and context, enabling more informed discussions with your healthcare team. Always consult qualified healthcare professionals for medical decisions. Learn more about our approach.

Privacy and Data Security

How does AI Doctor Ben keep my health data private?

AI Doctor Ben keeps your records private by storing them on your own device first and never using them to train public AI models or advertising systems.

Your health records are stored ONLY on your device using browser-based IndexedDB storage. Data never syncs to cloud servers, never crosses devices, and never leaves your control. This zero-trust architecture means maximum privacy by design. For more detail, read our Privacy page.

Where is my AI Doctor Ben data stored?

Your uploads and timelines live in a private vault on your device, not in a public cloud database that can be reused for unrelated purposes.

Each device maintains a completely separate, isolated vault. There is no cross-device synchronization, no cloud storage, and no central database of your health records.

Can AI Doctor Ben see my data on other devices?

No. Each device or browser you use maintains its own vault, and data is not automatically shared across devices unless you explicitly choose a sync or backup option.

Device-specific isolation is a core security feature. Your data on one device cannot be accessed from another device, preventing any possibility of data leakage or unauthorized access.

What happens behind the scenes when I ask a question?

When you ask a question, the text of that question is sent to our AI providers to generate an answer, but your stored documents and full vault are not automatically transmitted with every query.

These queries are processed in real-time and are not stored by AI providers. Your actual health records remain safely on your device.

What are the AI behaviour guardrails (EveR layer)?

The EveR layer is a set of guardrails that aim to keep responses ethical, verifiable, and responsible, especially around medical topics.

EveR stands for Ethical, Verifiable, Responsible. It ensures responses are medically responsible, ethically sound, and clearly disclaim non-medical-advice status. Future updates will allow users to customize these guardrails, a world-first in user control over AI health assistant behaviour.

Health Timeline and Features

How does the health timeline track my results over time?

You upload lab results and other reports, and AI Doctor Ben extracts key markers and plots them on a visual timeline so you can see how they change across months or years.

Track cholesterol, blood sugar, hormone levels, liver enzymes, and more. Visual timelines help you spot patterns and changes in your health markers.

What is the Local Vault and why does it matter?

The Local Vault is your private storage area for health records inside AI Doctor Ben; it keeps your uploads, notes, and timelines together and under your control.

Using IndexedDB technology, it stores all your uploaded documents, analysis results, and health timelines exclusively on your device. No cloud backup means no external access.

Which lab tests and documents can AI Doctor Ben analyse?

AI Doctor Ben can work with most standard blood tests and medical reports, including ECGs, EEGs, cholesterol and lipid panels, metabolic and hormone panels, liver and kidney tests, thyroid labs, vitamin and mineral levels, and general clinic letters to give you a range of perspectives from across the disciplines.

Upload PDFs or images (up to 10 files, 10MB each) for comprehensive timeline tracking.

How does multi-perspective analysis actually work?

For each question or document, AI Doctor Ben asks multiple specialist profiles to comment, so you see inputs from conventional doctors, functional practitioners, traditional systems, and more side-by-side.

Results show where different medical traditions agree and disagree, giving you a comprehensive view that covers conventional medicine, functional approaches, and traditional healing systems. Explore this on our Discover page.

Pricing and Plans

How much does AI Doctor Ben cost?

AI Doctor Ben has separate plans for individuals, families, and professionals, with pricing designed to stay significantly below typical AI doctor subscriptions.

Personal Beta at $15/month (or $144/year), Family Plan at $60/month for up to 4 members, and Professional Plan at $150/month for healthcare practitioners. All plans include unlimited health record storage, multi-perspective analysis, and health timeline tracking.

Is there a way to try AI Doctor Ben before subscribing?

You can submit a sample question or document and see a preview of the kind of insights you would receive before committing to a subscription.

Submit your health question or document on our homepage, we'll run the full analysis and show you what insights you'll receive. Subscribe to unlock your complete results and ongoing access to all features.

What do I get with the Family Plan?

The Family Plan lets several people in one household each have their own private vault while sharing a single subscription.

The Family Plan ($60/month) includes up to 4 separate member accounts. Family members can track their individual health independently. Perfect for families managing multiple health journeys.

Medical Disclaimer and Use

Is AI Doctor Ben giving me medical advice?

No. AI Doctor Ben provides educational, informational content based on patterns in your data and the perspectives you choose; it is not medical advice.

It should not be used as a substitute for professional medical diagnosis, treatment, or care. Always consult qualified healthcare professionals for medical decisions and health concerns.

Should I share my AI Doctor Ben results with my doctor?

Yes. Your doctor can use the timelines and multi-perspective summaries as extra context, especially to see how your markers have changed over time.

The multi-perspective analysis may highlight areas worth exploring. However, your doctor's professional judgment should always guide medical decisions.

Ready to Try AI Doctor Ben?

Get instant AI-powered health insights from multiple medical perspectives.

Still have questions? Check our What is AI Doctor Ben? page or read our Privacy Policy for more details.

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